Refund Policy:

  1. General Policy:

At Calico Creative, we strive to provide our customers with high-quality printing services and products. However, if you are not satisfied with your purchase, we offer a refund or replacement under certain conditions. Please read our refund policy carefully to understand the guidelines and procedures.

  1. Eligibility for Refund:
  • Defective or Damaged Products: If you receive a product that is defective, damaged, or significantly different from what you ordered, please notify us within 14 days of receiving the order. We may request photographic evidence of the issue to process your refund or replacement.
  • Printing Errors: In the event of printing errors that are our responsibility, such as extreme color variations, misprints, or incorrect cuts, please contact us within 14 days of receiving the order. We will review the issue and determine the appropriate resolution.
  1. Non-Eligible for Refund:
  • Customer Errors: We are not responsible for errors made by customers, including but not limited to typos, incorrect file formats, low-resolution images, design issues, or incorrect order specifications provided during the ordering process. Please review your order carefully before submitting it to us.
  • Changes in Requirements: If you request changes to your order after approving the proof, we may not be able to accommodate those changes, and a refund may not be provided.
  1. Refund Process:
  • Contact Customer Support: To initiate a refund request, please contact our customer support team via email or phone within [number of days] of receiving the order. Provide detailed information about the issue and any supporting evidence, such as photographs.
  • Assessment and Resolution: We will review your refund request and determine the appropriate resolution within a reasonable timeframe. This may involve requesting additional information or discussing the matter with you.
  • Refund or Replacement: If your refund request is approved, we will issue a refund to the original payment method or provide a replacement for the defective/damaged product. The method of resolution will be determined based on the specific circumstances of each case.
  1. Timeframe for Refunds:
  • Refunds will be processed within 7 days of approval. However, please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
  1. Shipping Costs:
  • Shipping costs are non-refundable unless the return is due to our error or a defective/damaged product. In such cases, we will provide a prepaid shipping label for the return.
  1. Modifications to the Refund Policy:
  • We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this refund policy is intended to provide general guidelines. For specific cases or inquiries, please contact our customer support team for further assistance.

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